What is the key disadvantage of using a reactive repair service model?

• A. It is often more cost-effective
• B. It can lead to increased complaints from surgeons
• C. It encourages regular instrument maintenance
• D. It ensures instruments are frequently updated

Answer: (B)

The key disadvantage of using a reactive repair service model is that it can lead to increased complaints from surgeons. In this model, repairs are performed only after instruments have broken down or become dysfunctional. This reactive approach often causes delays in instrument availability, resulting in frustration for surgeons who rely on these tools for their procedures. When instruments fail unexpectedly, it can disrupt surgical schedules, lead to delays in patient care, and increase stress in the operating room environment. Consequently, the overall efficiency of surgical operations may decline, leading to a greater number of complaints from surgical staff who depend on reliable instrument performance.

The model does not focus on proactive maintenance or regular updates, which would help ensure that instruments remain in optimal condition. In contrast, a preventative maintenance approach helps reduce failures and can foster a more positive experience among surgical teams.